Managerial Training and Staff Training

Elder Abuse Issues & Compulsory Reporting Mandates

Managerial training covers the big-picture issues:

• Definitions of abuse and its many forms with real examples.
• Mandates and responsibilities for Managers, Chief Executive Officers, Directors of Nursing under the Protection Bill 2007.
• Considerations of zero tolerance approaches to elder abuse.
• Policy and procedure recommendations in regard to elder abuse policies.
• Criminal record checks, hiring of new employees, preventive measures in the hiring process.
• Legal issues, liability issues, media concerns, duty of care issues, and grey area issues re abuse.
• Dealing with police, protection of crime scene issues, dealing with Quality & Compliance & Accreditation in regard to elder abuse issues.

Staff training includes the following:

• Definitions of elder abuse with real-life examples from Residential Care settings here in Australia.
• Indicators of abuse, neglect, mistreatment, exploitation, psychological abuse, sexual abuse, etc.
• Causative factors of abuse in Residential Care settings.
• Reporting mechanisms under the Protection Bill 2007 - when to report, how to report, grey areas in reporting.
• The police response, evidentiary concerns, protection of the crime scene, what to expect in a court case.

• Sessions for residential care staff are usually in 2-hour increments to accommodate your staffing schedules and availability.
• Managerial sessions are done in 1-hour training blocks.
• As long as your venue can hold the attendees, there are no maximum limits on the number of attendees.
• Handouts are given to all attendees.
• Professional development points are applicable.
• My requirements as a trainer are simple:  a whiteboard and DVD player.
• My training to staff and managers is very interactive, composed of real stories, not boring dot-point lectures.   I use media reports and actual incidents.
• Please refer to my biography for information on my background and credentials.   I have trained community care, acute care, residential care staff and managers throughout Australia since 2001, as well as specialised groups like solicitors, law enforcement, pastoral care, counsellors, volunteers etc.
• Training is offered throughout Australia and Internationally.

Costs involved:

• 2 hour staff training session = $990 (not incl. GST)
• 1 hour managerial session = $550 (not incl. GST)
• As a part of your training package, I can also review your policy on elder abuse to make sure it is up to date and comprehensive. This is at no charge to the facility.
• I also offer as part of the training package to the management the ability to consult with me on abuse related cases on a 24-hour basis.   This is at no charge to the facility.
• I always work with the management and am as flexible as possible with costs and additional considerations.